Gosnold’s quality program function is to establish, maintain and evaluate standards, processes and practices that encompass quality management and quality improvement activities throughout the organization’s day-to-day operations.
Solidifying a sound quality infrastructure will help facilitate enhanced organizational commitment and focus on performance improvement and enable all parties to have a clear definition of the quality program structure within the organization. Ultimately, these quality management structures and processes are designed to facilitate improvements in risk mitigation and the quality of care provided to patients.
Patient experience surveys are designed to assess what services are important and determine satisfaction with these services.
Results are summarized and reviewed by our leadership team to identify and prioritize areas for improvement and to develop action plans.